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Terms & Conditions
Terms & Conditions

You have agreed to the following:

This Contract is between you, the person requesting any and all transportation services and us, ideliver.

1.1 This Contract states the terms on which we will services will be supplied  to you.  In this Contract, you are our customer, i.e. that person engaging and using ideliver’s services.

1.2 ideliver is not a common carrier and will be engaging third party carriers to carry your goods. They may refuse to handle, transport or store goods for you for any reason whatsoever and if they do, you agree we will not be held liable to you in any way whatsoever.

1.3 The terms of this Contract cannot be waived or varied except by written agreement between the parties.

1.4 By goods we mean:

a) Any goods accepted from you or on your behalf;
b) Any other goods picked up and shipped with those goods;
c) Any other packaging, pallets or containers we pick up with those goods.

1.5 By services we mean all services supplied to you in any capacity, including as forwarding agent, shipping agent, forwarder, warehousing of the goods, whether the carrier or the bailee.

1.6
a) We may subcontract part or all of our obligations on any terms.
b) Any third party subcontractor engaged by us may in turn subcontract part or all of their obligations on any terms.

1.7 You agree that:
a) our employees, agents and subcontractors have the benefit of this Contract (in particular Paragraphs 4.2, 5.35c and 9) as if they were parties to it; and
b) We hold that benefit on trust for them and can, if requested by them, enforce it on their behalf.

What are you paying for?

2. Payment for ideliver Services

2.1 ideliver’s charges are based on the greater of the actual weight or volumetric weight of the goods.  For the purposes of calculating weight we round up to the next whole kilogram. {Link to Help Me}

2.2 You must pre-pay the charges relating to the transport of the goods.

2.3 In addition to freight we will charge you for:

a) Any additional expenses we incur as a result of any incorrect declaration by you of the weight, dimensions, description or packaging of the goods, and/or pick up or destination of the goods;
b) Any storage charges or other charges or expenses we incur in relation to the goods (these may include "Futile Booking" fees, Re-Delivery charges, Waiting Times, Unloading Times, Change of Delivery Address, Administration Fees and so forth).

Futile Booking Admin Fee occurs if:

1) No-one is available to dispatch the goods on the nominated pickup date and time, or 
2) If the driver does not want to take your consignment because the ideliver consignment-label is not attached to the goods as required, this is particularly important when the parcel is left with a person other than yourself or  
3) If the driver refuses pickup because the goods are not packed correctly to withstand transportation and there is a likelihood of damage occurring to the goods, or  

4) If the sender will not release the goods to the driver on the nominated pickup date and time.

c) We will charge the outstanding amount to your credit/Debit card or SID account used to complete the booking; however if this is not possible you guarantee to pay any additional charges within seven (7) days of notification.  Should you fail to pay these additional charges in full within 7 days of notification, you agree to pay an accounting surcharge of 25% of the gross value of the total overdue amount, together with interest at a rate equivalent to the First Rand Bank limited prime rate on the date, plus one (1) percent, to be calculated on a daily basis from the first date of the account becoming overdue until payment is made in full, or until Judgments, as the case may be.  We reserve the right to use funds from future bookings as payoff to any outstanding amounts.

2.4 We are entitled to retain and be paid all commissions, allowances and remuneration paid including those customarily paid by or to forwarding agents, shipping agents, forwarders, warehousing of or carriers and bailees.

2.5 Booking alterations or cancellations are permitted no later than 11H00 in regional and outlying towns and 13H00 in all Major Centers on the pickup date nominated in your booking.  A 5% cancellation fee may apply. In outlying and regional areas this may mean that collection will move to the following working day

Changing an Address

2.6. Additional charges may be charged to you if we are asked to re-deliver to a different address other than the nominated delivery address in the booking.

2.7 Discounts offered:  These will only apply to freight charges and Fuel Levy charges only.  No discounts are available on insurance and VAT amounts.

3. The promises and why they are so important

3.1 The information you provide is very important because if it is incorrect we may, for example, be fined for unlawfully transporting these goods.

Details of what you are agreeing too

3.2 You warrant to ideliver and the persons referred to in paragraph 1.7 involved in the many facets of our organisation that:

a) You are over 18 years of age and you alone own the goods. if there are other owners you act as their agent and they agree to you handling, transport and storage of the goods on the terms of this Contract on their behalf;
b)You will indemnify us against any loss we may suffer whatsoever under this agreement as soon as we receive any written notice of claim in connection with this Contract or the handling, transport or storage of the goods from any person other than you (including the sender where you are not also the sender);
c) You have completed this Contract accurately;
d) The goods are packaged to withstand handling, transport and storage and the ideliver consignment-label/s are printed and stuck to the goods prior to the agreed pickup time;
e) You have complied with all laws in connection with the goods to ensure that they can be lawfully handled, transported and stored;
f) You have not asked us to handle, transport or store the goods in any way that could be unlawful, flammable or hazardous in any way;
g) You agree to only send goods that are properly packaged and lawfully accepted cargo in South Africa.  If you are found to send (or inappropriately package) goods that do not comply (see our FAQ and How do I package or describe my goods sections),  you may be asked to pick up the goods from a transport depot and you will forfeit all freight charges paid;
h) You cannot or will not sue any person referred to in paragraph 1.7 for anything arising in connection with this Contract or the handling, transport or storage of the goods; and;
i) You will indemnify us for any loss or damages whatsoever caused to any person, including you as a result of your breach of this Contract.
It is agreed that the indemnities in this paragraph will operate irrespective of whether any loss or damages arises from a willful, deliberate or unauthorized act or omission by us or by any of the persons referred to in paragraph 1.7.

Safe to send your package?

4. If Goods are Dangerous

4.1 Goods are “dangerous” if they are classified by either the IATA Dangerous Goods Regulations or the South African Dangerous Goods Code or if they might injure or damage people, property or the environment.  They include goods that are or may become poisonous, corrosive, volatile, explosive, toxic, flammable or radioactive.

4.2 You promise to tell us if the goods are dangerous.

4.3 You understand that we cannot and will not carry any class of dangerous goods. Special arrangements can be made to package appropriately for road transport. {Contact Us Link?}

5. You give us authority to:

a) Use any method for handling, transporting or storing the goods. We will give priority to any instructions given by you, but if such instructions cannot be followed you give us your authority to use another method;
b) Deviate from any usual route of transport or place of storage;
c) Claim a general or particular lien? over the goods, and any documents relating to them for outstanding payments relating to those goods which have been, or are to be, handled, transported or stored on your behalf;
d) Sell any goods held by us for outstanding payments by public auction or private sale without any notice to you.

What we Promise!

6. Delivery

6.1 We will attempt to ideliver to the address nominated by you. idelivery is deemed to be effected when:

a) We receive a signed receipt or delivery docket from the address given on the contract for carriage, and/or
b) If that address is unattended when we were present, idelivery is deemed to have occurred and we may leave the goods at that address unattended, and/or
c) If the address of idelivery is unattended and we elect to re-deliver goods to you, the receiver or a third party/address, we may charge you for the costs of the re-new idelivery including any storage costs we may incur.  You guarantee to pay any additional charges within seven (7) days of notification; 
d) A depot or regional agent does not service a regional location and the receiver must pick up from the local depot

6.2 We cannot ideliver to a post box.

6.3 A 'door to door' service is not possible in some locations throughout South Africa.  (E.G. farms, addresses outside of remote towns, etc.) We may contact the addressee in these situations to make agreeable arrangements such as depot collection of nearest town etc.

Also, if goods are too heavy or large and a driver cannot safely pickup or deliver the goods on their own, the consignment must be dropped off or picked up from a local depot by the customer. Costs for this are to be borne by the customer.

Insuring your Cargo

7. Insurance

7.1 You are entirely responsible for insuring the goods we transport.

7.2 If you fail to insure such goods you cannot hold ideliver liable in anyway under this Contract.

7.3 Transport Insurance can be purchased (via the Quote and lodging sections on our site) for loss or damage to goods in transit. Certain goods are excluded, read the Insurance Conditions for further details. {Where are these?}

8 Liabilities for your consideration

8.1 Services are supplied at your risk.  You always bear all risk of loss or damage arising in connection with the goods at any time under this Contract.

8.2 We and the persons referred to in paragraph 1.7 are not liable for any delay, loss or damage arising from the supply of or failure to supply services (including loss of, deterioration in, miss-delivery of, or failure to deliver, goods), for any reason whatsoever including breach of Contract, negligence, breach of duty as bailee, or our willful act or default.  In the event there is any liability then, such claim must be made within seven (7) days of delivery and it is agreed that any such liability shall be limited to the price paid for the services rendered, and no other damages, monies payable and/or claims shall be paid.

8.3 Clause 8.1 and 8.2 also apply in respect of claims for any loss or damage including without limitation indirect, incidental, special or consequential damage and damage for loss of profits caused to you under this Contract.

8.4 We reserve the right to refuse transportation of any goods (particularly if goods are not packaged appropriately or incompatible).  If you make a booking and we deem during the act of transportation that the packaging is poor and damage may occur to the goods, or the goods are incompatible with our system; the goods will either be held at the nearest transport depot for collection by you or they may be returned to you; and you will forfeit the cost of the booking charges paid for our services.

To End

9 Law

These conditions are governed and must be construed under the laws of the South Africa and the parties submit to the exclusive jurisdiction of the courts of this Country.

In many instances, the content available through www.ideliver.co.za  represents the opinions and judgments of the respective information provider, User, or other user not under contract with ideliver.

ideliver neither endorses nor is responsible for the accuracy or reliability of any opinion, advice or statement made on www.ideliver.co.za  by anyone other than authorized ideliver  employee spokespersons while acting in their official capacities. Under no circumstances will ideliver be liable for any loss or damage caused by a User's reliance on information obtained through www.ideliver.co.za . It is the responsibility of User to evaluate the accuracy, completeness or usefulness of any information, opinion, advice or other content available through www.ideliver.co.za. Please seek the advice of professionals, as appropriate, regarding the evaluation of any specific information, opinion, advice or other content.

Guarantee & Refund Policy
Guarantee & Refund Policy

  1. As ideliver provides a logistical service all Services are supplied at your own risk.  We move this freight on your behalf or that of your buyer, please ensure your product is packed correctly and if you wish to be covered for any kind of loss, please do this in the shipment lodging section. Although we will endeavour to deliver your product in the manner in which it was received. As with all logistics suppliers, you always will bear all risk of loss or damage arising in connection with the goods at any time under this Contract.
  2. ideliver and the persons referred to in paragraph 1.7 of our terms and conditions are not liable for any delay, loss or damage arising from the supply of or failure to supply services (including loss of, deterioration of, miss-delivery of, or failure to deliver, goods), for any reason whatsoever including breach of Contract, negligence, breach of duty as bailee, or our wilful act or default. 
  3. Please select the insurance option if you wish to extend your liability cover over the value of the shipment itself and we will gladly facilitate that process. Please understand that ideliver is not an insurance company and cannot by law sell you insurance. We collect on the value of your goods. You deal directly with the insurance company. If we can assist in any way please let us know.
  4. For any liability then, such claim must be made within seven (7) days of delivery and it is agreed that any such liability shall be limited to the price paid for the services rendered, and no other damages, monies payable and/or claims shall be paid.
  5. Clause 8.1 and 8.2 of our terms and conditions also apply in respect of claims for any loss or damage including without limitation indirect, incidental, special or consequential damage and damage for loss of profits caused to you under this Contract.
  6. We reserve the right to refuse transportation of any goods (particularly if goods are not packaged appropriately or incompatibly.  If you make a booking and we deem during the act of transportation that the packaging is poor and damage may occur to the goods, or the goods are incompatible with our system; the goods will either be held at the nearest transport depot for collection by you or they may be returned to you; and you will forfeit the cost of the booking charges paid for our services.

Privacy Policy
Privacy Policy

The Internet is an amazing tool. It has the power to change the way we live, and we're starting to see that potential today. With only a few mouse-clicks, you can follow the news, look up facts, buy goods and services, and communicate with others from around the world. It's important to ideliver to help our customers retain their privacy when they take advantage of all the Internet has to offer.

We believe your business is no one else's. Your privacy is important to you…and to us. So we'll protect the information you share with us. To protect your privacy, ideliver follows stringent principles in accordance with worldwide practices for customer privacy and data protection.
 
  • We won’t sell or give away your name, mail address, phone number, email address, credit card number or any other information to anyone.
  • We’ll use state-of-the-art security measures to protect your information from unauthorized users.
NOTICE

We will ask you when we need information that personally identifies you (personal information) or allows us to contact you. Generally, this information is requested when you create a Registration ID on the site or when you download free software, enter a contest, order email newsletters or join a limited-access premium site. We use your Personal Information for four primary purposes:
 
  • To make the site easier for you to use by not having to enter information more than once.
  • To help you quickly find information.
  • To help us create content most relevant to you.
  • To alert you to product upgrades, special offers, updated information and other new services from ideliver.
CONSENT

If you choose not to register or provide personal information, you can still use most of www.ideliver.co.za  but you will not be able to access areas that require registration.

If you decide to register, you will be able to select the kinds of information you want to receive from us by subscribing to various services, like our electronic newsletters. If you do not want us to communicate with you about other offers regarding ideliver products, programs, events, or services by email, postal mail, or telephone, you may select the option stating that you do not wish to receive marketing messages from ideliver.

ideliver occasionally allows other companies to offer our registered customers information about their products and services, using postal mail only. If you do not want to receive these offers, you may select the option stating that you do not wish to receive marketing materials from third parties.

ACCESS

We will provide you with the means to ensure that your personal information is correct and current. You may review and update this information at any time at the admin login Center. There, you can:
 
  • View and edit personal information you have already given us.
  • Tell us whether you want us to send you marketing information, or whether you want third parties to send you their offers by postal mail.
  • Sign up for electronic newsletters about our services and products.
  • Register. Once you register, you won't need to do it again. Wherever you go on www.ideliver.co.za , your information stays with you.
SECURITY

ideliver has taken strong measures to protect the security of your personal information and to ensure that your choices for its intended use are honored. We take strong precautions to protect your data from loss, misuse, unauthorized access or disclosure, alteration, or destruction.

We guarantee your e-commerce transactions to be 100% safe and secure. When you place orders or access your personal account information, you're utilizing secure server software, which encrypts your personal information before it's sent over the Internet. SSL is one of the safest encryption technologies available.

In addition, your transactions are guaranteed under the Fair Credit Billing Act. This Act states that your bank cannot hold you liable for more than R400.00 in fraudulent credit card charges. If your bank does hold you liable for R400.00 or less, we'll cover your liability provided the unauthorized, fraudulent use of your credit card resulted through no fault of your own and from purchases made from us over our secure server. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.

ideliver strictly protects the security of your personal information and honors your choices for its intended use. We carefully protect your data from loss, misuse, unauthorized access or disclosure, alteration, or destruction.

Your personal information is never shared outside the company without your permission, except under conditions explained above. Inside the company, data is stored in password-controlled servers with limited access. Your information may be stored and processed in South Africa or any other country where ideliver, its subsidiaries, affiliates or agents are located.

You also have a significant role in protecting your information. No one can see or edit your personal information without knowing your user name and password, so do not share these with others.

NOTICE TO PARENTS

Parents or guardians: we want to help you guard your children's privacy. We encourage you to talk to your children about safe and responsible use of their Personal Information while using the Internet.

The ideliver site does not publish content that is targeted to children. However, if you are concerned about your children providing ideliver any personal information without your consent, ideliver offers a Kids account. It allows parents to give parental consent for the collection, use and sharing of children’s (ages 12 and under) personal information online.

ENFORCEMENT

If for some reason you believe ideliver has not adhered to these principles, please notify us by email at legal@ideliver.co.za, and we will do our best to determine and correct the problem promptly. Be certain the words Privacy Policy are in the Subject line.

ELECTRONIC PRODUCT REGISTRATION

When you buy and install a new product, we may ask you to register your purchase electronically. When you do, we merge your registration information with any information you've already left with us (we call that information your personal profile). If you haven't previously registered with us, we create a personal profile for you from your product registration information. If you ever want to review or update that information, you can visit the Profile Center, click on Update Profile, and edit any of the Personal Information in your profile. If you haven't already created a Registration ID, we will ask you to do so. This ensures that only you can access your information.

CUSTOMER PROFILES

As mentioned above, every registered customer has a unique personal profile. Each profile is assigned a unique personal identification number, which helps us ensure that only you can access your profile.

When you register, we create your profile, assign a personal identification number, and then send this personal identification number back to your hard drive in the form of a cookie, which is a very small bit of code. This code is uniquely yours. It is your passport to seamless travel across www.ideliver.co.za , allowing you to download free software, order free newsletters, and visit premium sites without having to fill out registration forms with information you've already provided. Even if you switch computers, you won't have to re-register – just use your Registration ID to identify yourself.

WHAT WE DO WITH THE INFORMATION YOU SHARE

When you join us, you provide us with your contact information, including your name and email address. We use this information to send you updates about your order, questionnaires to measure your satisfaction with our service and announcements about new and exciting services that we offer. When you order from us, we ask for your credit card number and billing address. We use this information only to bill you for the product(s) you order at that time. For your convenience, we do save billing information in case you want to order from us again, but we don't use this information again without your permission.

We occasionally hire other companies to provide limited services on our behalf, including packaging, mailing and delivering purchases, answering customer questions about products or services, sending postal mail and processing event registration. We will only provide those companies the information they need to deliver the service, and they are prohibited from using that information for any other purpose.

ideliver will never disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on ideliver or the site; (b) protect and defend the rights or property of ideliver and its family of Websites, and, (c) act in urgent circumstances to protect the personal safety of users of ideliver, its Websites, or the public.

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Welcome to ideliver

ideliver offers courier and distribution of documents, parcels and pallets, nationwide or internationally.

idelivers core functions are cost aggregation and servicing. We do this by providing the best supplier of the service at the best possible price. Please select one of the below ‘Collect & Deliver’ options for a fast, safe and secure transaction. If you are not sure of the service options or need help please use the “Online Chat box” to the right of this paragraph and we will return a quote to you shortly.

Please check packaging requirements and the Terms & Conditions for your shipment.
Terms & Conditions

You have agreed to the following:

This Contract is between you, the person requesting any and all transportation services and us, ideliver.

1.1 This Contract states the terms on which we will services will be supplied  to you.  In this Contract, you are our customer, i.e. that person engaging and using ideliver’s services.

1.2 ideliver is not a common carrier and will be engaging third party carriers to carry your goods. They may refuse to handle, transport or store goods for you for any reason whatsoever and if they do, you agree we will not be held liable to you in any way whatsoever.

1.3 The terms of this Contract cannot be waived or varied except by written agreement between the parties.

1.4 By goods we mean:

a) Any goods accepted from you or on your behalf;
b) Any other goods picked up and shipped with those goods;
c) Any other packaging, pallets or containers we pick up with those goods.

1.5 By services we mean all services supplied to you in any capacity, including as forwarding agent, shipping agent, forwarder, warehousing of the goods, whether the carrier or the bailee.

1.6
a) We may subcontract part or all of our obligations on any terms.
b) Any third party subcontractor engaged by us may in turn subcontract part or all of their obligations on any terms.

1.7 You agree that:
a) our employees, agents and subcontractors have the benefit of this Contract (in particular Paragraphs 4.2, 5.35c and 9) as if they were parties to it; and
b) We hold that benefit on trust for them and can, if requested by them, enforce it on their behalf.

What are you paying for?

2. Payment for ideliver Services

2.1 ideliver’s charges are based on the greater of the actual weight or volumetric weight of the goods.  For the purposes of calculating weight we round up to the next whole kilogram. {Link to Help Me}

2.2 You must pre-pay the charges relating to the transport of the goods.

2.3 In addition to freight we will charge you for:

a) Any additional expenses we incur as a result of any incorrect declaration by you of the weight, dimensions, description or packaging of the goods, and/or pick up or destination of the goods;
b) Any storage charges or other charges or expenses we incur in relation to the goods (these may include "Futile Booking" fees, Re-Delivery charges, Waiting Times, Unloading Times, Change of Delivery Address, Administration Fees and so forth).

Futile Booking Admin Fee occurs if:

1) No-one is available to dispatch the goods on the nominated pickup date and time, or 
2) If the driver does not want to take your consignment because the ideliver consignment-label is not attached to the goods as required, this is particularly important when the parcel is left with a person other than yourself or  
3) If the driver refuses pickup because the goods are not packed correctly to withstand transportation and there is a likelihood of damage occurring to the goods, or  

4) If the sender will not release the goods to the driver on the nominated pickup date and time.

c) We will charge the outstanding amount to your credit/Debit card or SID account used to complete the booking; however if this is not possible you guarantee to pay any additional charges within seven (7) days of notification.  Should you fail to pay these additional charges in full within 7 days of notification, you agree to pay an accounting surcharge of 25% of the gross value of the total overdue amount, together with interest at a rate equivalent to the First Rand Bank limited prime rate on the date, plus one (1) percent, to be calculated on a daily basis from the first date of the account becoming overdue until payment is made in full, or until Judgments, as the case may be.  We reserve the right to use funds from future bookings as payoff to any outstanding amounts.

2.4 We are entitled to retain and be paid all commissions, allowances and remuneration paid including those customarily paid by or to forwarding agents, shipping agents, forwarders, warehousing of or carriers and bailees.

2.5 Booking alterations or cancellations are permitted no later than 11H00 in regional and outlying towns and 13H00 in all Major Centers on the pickup date nominated in your booking.  A 5% cancellation fee may apply. In outlying and regional areas this may mean that collection will move to the following working day

Changing an Address

2.6. Additional charges may be charged to you if we are asked to re-deliver to a different address other than the nominated delivery address in the booking.

2.7 Discounts offered:  These will only apply to freight charges and Fuel Levy charges only.  No discounts are available on insurance and VAT amounts.

3. The promises and why they are so important

3.1 The information you provide is very important because if it is incorrect we may, for example, be fined for unlawfully transporting these goods.

Details of what you are agreeing too

3.2 You warrant to ideliver and the persons referred to in paragraph 1.7 involved in the many facets of our organisation that:

a) You are over 18 years of age and you alone own the goods. if there are other owners you act as their agent and they agree to you handling, transport and storage of the goods on the terms of this Contract on their behalf;
b)You will indemnify us against any loss we may suffer whatsoever under this agreement as soon as we receive any written notice of claim in connection with this Contract or the handling, transport or storage of the goods from any person other than you (including the sender where you are not also the sender);
c) You have completed this Contract accurately;
d) The goods are packaged to withstand handling, transport and storage and the ideliver consignment-label/s are printed and stuck to the goods prior to the agreed pickup time;
e) You have complied with all laws in connection with the goods to ensure that they can be lawfully handled, transported and stored;
f) You have not asked us to handle, transport or store the goods in any way that could be unlawful, flammable or hazardous in any way;
g) You agree to only send goods that are properly packaged and lawfully accepted cargo in South Africa.  If you are found to send (or inappropriately package) goods that do not comply (see our FAQ and How do I package or describe my goods sections),  you may be asked to pick up the goods from a transport depot and you will forfeit all freight charges paid;
h) You cannot or will not sue any person referred to in paragraph 1.7 for anything arising in connection with this Contract or the handling, transport or storage of the goods; and;
i) You will indemnify us for any loss or damages whatsoever caused to any person, including you as a result of your breach of this Contract.
It is agreed that the indemnities in this paragraph will operate irrespective of whether any loss or damages arises from a willful, deliberate or unauthorized act or omission by us or by any of the persons referred to in paragraph 1.7.

Safe to send your package?

4. If Goods are Dangerous

4.1 Goods are “dangerous” if they are classified by either the IATA Dangerous Goods Regulations or the South African Dangerous Goods Code or if they might injure or damage people, property or the environment.  They include goods that are or may become poisonous, corrosive, volatile, explosive, toxic, flammable or radioactive.

4.2 You promise to tell us if the goods are dangerous.

4.3 You understand that we cannot and will not carry any class of dangerous goods. Special arrangements can be made to package appropriately for road transport. {Contact Us Link?}

5. You give us authority to:

a) Use any method for handling, transporting or storing the goods. We will give priority to any instructions given by you, but if such instructions cannot be followed you give us your authority to use another method;
b) Deviate from any usual route of transport or place of storage;
c) Claim a general or particular lien? over the goods, and any documents relating to them for outstanding payments relating to those goods which have been, or are to be, handled, transported or stored on your behalf;
d) Sell any goods held by us for outstanding payments by public auction or private sale without any notice to you.

What we Promise!

6. Delivery

6.1 We will attempt to ideliver to the address nominated by you. idelivery is deemed to be effected when:

a) We receive a signed receipt or delivery docket from the address given on the contract for carriage, and/or
b) If that address is unattended when we were present, idelivery is deemed to have occurred and we may leave the goods at that address unattended, and/or
c) If the address of idelivery is unattended and we elect to re-deliver goods to you, the receiver or a third party/address, we may charge you for the costs of the re-new idelivery including any storage costs we may incur.  You guarantee to pay any additional charges within seven (7) days of notification; 
d) A depot or regional agent does not service a regional location and the receiver must pick up from the local depot

6.2 We cannot ideliver to a post box.

6.3 A 'door to door' service is not possible in some locations throughout South Africa.  (E.G. farms, addresses outside of remote towns, etc.) We may contact the addressee in these situations to make agreeable arrangements such as depot collection of nearest town etc.

Also, if goods are too heavy or large and a driver cannot safely pickup or deliver the goods on their own, the consignment must be dropped off or picked up from a local depot by the customer. Costs for this are to be borne by the customer.

Insuring your Cargo

7. Insurance

7.1 You are entirely responsible for insuring the goods we transport.

7.2 If you fail to insure such goods you cannot hold ideliver liable in anyway under this Contract.

7.3 Transport Insurance can be purchased (via the Quote and lodging sections on our site) for loss or damage to goods in transit. Certain goods are excluded, read the Insurance Conditions for further details. {Where are these?}

8 Liabilities for your consideration

8.1 Services are supplied at your risk.  You always bear all risk of loss or damage arising in connection with the goods at any time under this Contract.

8.2 We and the persons referred to in paragraph 1.7 are not liable for any delay, loss or damage arising from the supply of or failure to supply services (including loss of, deterioration in, miss-delivery of, or failure to deliver, goods), for any reason whatsoever including breach of Contract, negligence, breach of duty as bailee, or our willful act or default.  In the event there is any liability then, such claim must be made within seven (7) days of delivery and it is agreed that any such liability shall be limited to the price paid for the services rendered, and no other damages, monies payable and/or claims shall be paid.

8.3 Clause 8.1 and 8.2 also apply in respect of claims for any loss or damage including without limitation indirect, incidental, special or consequential damage and damage for loss of profits caused to you under this Contract.

8.4 We reserve the right to refuse transportation of any goods (particularly if goods are not packaged appropriately or incompatible).  If you make a booking and we deem during the act of transportation that the packaging is poor and damage may occur to the goods, or the goods are incompatible with our system; the goods will either be held at the nearest transport depot for collection by you or they may be returned to you; and you will forfeit the cost of the booking charges paid for our services.

To End

9 Law

These conditions are governed and must be construed under the laws of the South Africa and the parties submit to the exclusive jurisdiction of the courts of this Country.

In many instances, the content available through www.ideliver.co.za  represents the opinions and judgments of the respective information provider, User, or other user not under contract with ideliver.

ideliver neither endorses nor is responsible for the accuracy or reliability of any opinion, advice or statement made on www.ideliver.co.za  by anyone other than authorized ideliver  employee spokespersons while acting in their official capacities. Under no circumstances will ideliver be liable for any loss or damage caused by a User's reliance on information obtained through www.ideliver.co.za . It is the responsibility of User to evaluate the accuracy, completeness or usefulness of any information, opinion, advice or other content available through www.ideliver.co.za. Please seek the advice of professionals, as appropriate, regarding the evaluation of any specific information, opinion, advice or other content.

Thank you for choosing ideliver!


Local Deliveries within 24 Hours

Joburg to Joburg Durban to Durban
Cape Town to Cape Town

Economy Freight to Major Areas

Major to Major

Economy Freight to Regional Areas

Regional to Major Regional to Regional

Economy Freight to Remote Areas

Please chat directly to an operator via the online chat for Economy Pricing to remote areas.

Overnight Express Deliveries

Major to Major
Up to 2kg's for R112.00

Next Day Express Deliveries

Major to Major
Up to 5kg's for R165.00

Break Bulk and Part Load Deliveries

Please chat directly to an operator via the online chat for Break Bulk and Part Loads Pricing.

International Deliveries

Please chat directly to an operator via the online chat for International Pricing.
General Courier Needs

Courier and deliveries, for this we simplify the one box process to the basics and provide a super-fast efficient quoting and delivery process. We provide simple prices to very complex business courier solutions via the quick and easy “Add to Cart” feature on the left of the home page.

If your needs extend a little further than 1 box then please use the live quoting process where there is a human being on the other end! Use this process to get any amount of boxes or pallets delivered locally or nationally. We can also quote on any international destinations.

Prices are great, service is even better!

Fulfillment

Fulfillment is a delicately curated process of e-commerce supply chain management. No longer a newcomer in this specialized arena, we offer the following boutique services in Johannesburg, Cape Town and Durban. Services offered are Web development, Payment gateways, digital marketing. Product call centers, cross-docking, fine or bulk picking, customer facing packaging, warehousing, DC Distribution. These services are all integrated and designed to lower costs to customer and ensure exceptionally high service levels.

Specializing in home and reverse logistics you will not find a sharper operation in South Africa for your online business. This is our unique Guarantee!

Economy | Courier

This service is value for money and takes 48 to 72 hours to ideliver.

Examples of delivery times:
  • Johannesburg to Durban is 1 to 2 working days,
  • Durban to Cape Town is 3 to 4 working days,
  • Cape Town to Johannesburg is 3 to 4 working days.
We need at least 4 hours’ notice of your collection for large parcels where you would need a truck. Preferably in the morning, on the day of collection.Otherwise normal collections need 2 hours’ notice informing us of collection. If you close at 4.30pm, we need to know by 2.30pm; otherwise the collection will be done the following working day.

What you need to do
  • Please ensure that every package has a clear and full physical address on it. Do not forget to include the destination town or city and postcode, as many cities have similar suburb names.
  • Write these details on the box with a black marker, especially if you have more than one.
  • Every package must display an address or tracking sticker along with the waybill, please ensure the details of the delivery are clearly marked on every package. These will be provided by the driver on arrival. Ensure that you mark the correct service. If it incorrectly marked you may be charged for this.
  • When you are supplied with tracking stickers and waybill, please write these numbers down.
  • Drivers do not complete documents (Company Policy) and your consideration of this point would greatly help in assuring that your parcel reaches its destination as promised. 99% of all the packages that miss our strict service level agreements are due to incorrect details on the waybill by sender; please allow some time to re-check the document before sending it.
  • Dimensions of your parcel length, width and height = 3 Dimensions.
  • Weight of your parcel. This needs to be accurate within 0.5kg’s for this service.
  • Please provide a small description of your goods for record purposes.
  • If you are still unsure please email info@ideliver.co.za or call 0860 PARCEL | 0860 727235.

Overnight Express Freight

This service is ideal for packages with time constraints. It is idelivered by 10h30 the next day to all major centers. 

Examples of delivery times:
  • Johannesburg to Durban is idelivered by 10h30 the next day,
  • Durban to Cape Town is idelivered by 10h30 the next day,
  • Cape Town to Johannesburg is idelivered by10h30 the next day.
Overnight Express collections need 2 hours’ notice informing us of collection. If you close at 16h30, we need to know by 14h30; otherwise the collection will be done the following working day.

What you need to do
  • Please ensure that every package has a clear and full physical address on it. Do not forget to include the destination town or city and postcode, as many cities have similar named suburbs.
  • Write these details on the box with a black marker, especially if you have more than one.
  • Every package must display a tracking sticker or waybill, please ensure the details of the delivery are on every package clearly.
  • When you are supplied with tracking stickers and waybill, please write these numbers down.
  • Drivers do not complete documents (Company Policy) and your consideration of this point would greatly help in assuring that your parcel reaches its destination as promised. 99% of all the packages that miss our strict service level agreements are due to incorrect details on the waybill by sender; please allow some time to re-check the document before sending it.
  • Dimensions of your parcel length, width and height = 3 Dimensions.
  • Weight of your parcel. This needs to be accurate within 0.5kg’s for this service.
  • Please provide a small description of your goods for record purposes.
  • You may not send certain products on an aircraft and all parcels are x-rayed. In the event that you have not heeded our cautions the package will be returned to you. In order to check and see whether you are permitted to send your parcel on an aircraft, please click here.
  • If you are still unsure please email info@ideliver.co.za or call 0860 PARCEL | 0860 727235

Bulk

ideliver offers an extensive distribution break bulk delivery service via Road Freight in Southern Africa.

Shipments over 150 Kg’s and up to 32 000 Kg’s.
Tri-Axels and Super links are available by arrangement.
 
We need at least 4 hours’ notice for collections done in Main Centre’s and 24 hours in Regional/Remote towns.

When requesting a quote please have the following information available:
  1. Dimensions of your parcel/parcels; length(cm)  x  breadth(cm)  x  height(cm)
  2. Weight of the total consignment.
  3. Collection / Delivery details and Contact person with telephone numbers.
  4. Any special delivery instructions.
  5. What time the collection will be ready
  6. Closing time of collection point.
  7. Type of commodity / and packaging of that commodity (should the consignment not be sufficiently packaged your consultant will advise further steps to be taken prior to collection
  8. Is the shipment Hazardous or Non Hazardous (should your stock be hazardous you will be advised by the consultant on further steps to be taken prior to collection
  9. All parcel’s / pallets to be clearly marked with Delivery/Collection address, waybill number and tracking sticker.
  10. Our Drivers are not allowed to fill out the waybills.  Please make sure you have enough time to carefully fill out the details especially telephone number and area codes.
  11. Insurance is provided whilst on our vehicles for this service.

Internationals

This service is ideal for international door to door document and package services. Please note that due to the complexity in pricing international shipments, your quote will be valid for 48 hours only.  

Examples of delivery times:
  • South Africa to Mauritius is idelivered in 2 to 4 working days,
  • South Africa to France is idelivered in 3 to 5 working days,
  • South Africa to Angola is idelivered in 3 to 5 working days.
We ideliver to the following destinations via International Express
  • International Zones

    International Deliveries

    Country Transit Time   Country Transit Time
             
    Afghanistan 5 to 6   Lesotho 1 to 3
    Albania 4 to 5   Liberia 6 to 9
    Algeria 4 to 6   Libya 4 to 5
    American Samoa 4 to 5   Liechtenstein 2 to 3
    Andorra 3 to 4   Lithuania 5 to 6
    Angola 4 to 6   Luxembourg 2 to 3
    Anguilla 4 to 5   Macao 5 to 6
    Antigua 3 to 4   Macedonia 4 to 5
    Argentina 3 to 4   Madagascar 4 to 5
    Armenia 4 to 5   Malawi 1 to 3
    Aruba 2 to 3   Malaysia 3 to 4
    Australia 3 to 4   Maldives 7 to 8
    Austria 2 to 3   Mali 5 to 6
    Azerbaijan 6 to 7   Malta 3 to 4
    Bahamas 2 to 4   Marshall Islands 6 to 8
    Bahrain 2 to 3   Martinique 2 to 3
    Bangladesh 3 to 5   Mauritania 5 to 7
    Barbados 2 to 3   Mauritius 2 to 3
    Barbuda 3 to 4   Mexico 2 to 4
    Belarus 4 to 5   Micronesia 6 to 7
    Belgium 2 to 3   Moldova 5 to 6
    Belize 3 to 4   Monaco 2 to 3
    Benin 3 to 4   Mongolia 3 to 5
    Bermuda 2 to 3   Montserrat 3 to 4
    Bhutan 6 to 7   Morocco 2 to 4
    Bolivia 3 to 4   Montenegro 3 to 4
    Bonaire 2 to 4   Mozambique 1 to 2
    Bosnia & Herzegovina 4 to 5   Myanmar 9
    Botswana 1 to 3   Namibia 1 to 3
    Brazil 3 to 4   Nauru 4 to 5
    British Virgin Islands 2 to 3   Nepal 4 to 5
    Brunei 3 to 4   Netherland Antilles 6 to 7
    Bulgaria 3 to 5   Netherlands 2 to 3
    Burkina Faso 4 to 5   Nevis 2 to 3
    Burundi 6 to 8   New Caledonia 5 to 7
    Cambodia 5 to 6   New Zealand 3 to 4
    Cameroon 4 to 5   Nicaragua 2 to 3
    Canada 2 to 3   Niger 3 to 4
    Canary Islands 3 to 5   Nigeria 3 to 4
    Cape Verde Islands 6 to 7   Niue 4 to 5
    Cayman Islands 2 to 3   Norway 2 to 3
    Central African Republic 4 to 5   Oman 2 to 4
    Chad 5 to 6   Pakistan 3 to 5
    Channel Islands 2 to 3   Palau 3 to 4
    Chile 3 to 4   Palestine 3 to 6
    China 3 to 5   Panama 3 to 4
    Colombia 3 to 4   Papua New Guinea 3 to 5
    Congo 3 to 6   Paraguay 3 to 4
    Cook Islands 5 to 6   Peru 3 to 4
    Costa Rica 3 to 4   Philippines 3 to 5
    Croatia 2 to 4   Poland 3 to 4
    Cuba 4 to 5   Portugal 2 to 3
    Curacao 3 to 4   Puerto Rico 3 to 4
    Cyprus 3 to 4   Qatar 2 to 3
    Czech Republic 2 to 4   Reunion Island 3 to 4
    Democratic Republic of Congo 3 to 6   Romania 2 to 4
    Denmark 2 to 3   Russian Federation 2 to 3
    Djibouti 3 to 7   Rwanda 5 to 6
    Dominica 2 to 4   Saba 2 to 4
    Dominican Republic 3 to 4   Saipan 4 to 5
    East Timor 5 to 6   San Marino 2 to 3
    Ecuador 3 to 4   Sao Tome & Principe 4 to 5
    Egypt 2 to 4   Saudi Arabia 2 to 3
    El Salvador 3 to 4   Senegal 3 to 4
    Equatorial Guinea 9   Serbia 3 to 4
    Eritrea 5 to 6   Seychelles 3 to 5
    Estonia 4 to 5   Sierra Leone 5 to 6
    Ethiopia 4 to 5   Singapore 3 to 4
    Faeroe Islands 3 to 4   Slovakia 2 to 3
    Falkland Islands 3 to 4   Slovenia 2 to 4
    Fiji 6 to 7   Solomon Islands 4 to 5
    Finland 2 to 3   Somalia 3 to 4
    France 2 to 3   Spain 2 to 3
    French Guiana 3 to 4   Sri Lanka 3 to 4
    French Polynesia 4 to 5   St. Barthelemy 2 to 3
    Gabon 3 to 4   St. Eustatius 2 to 4
    Gambia 5 to 9   St. Kitts and Nevis 2 to 3
    Georgia 6 to 7   St. Lucia 3 to 4
    Germany 2 to 3   St. Maarten 3 to 4
    Ghana 3 to 5   St. Martin 2 to 3
    Gibraltar 3 to 4   St. Vincent 2 to 3
    Greece 2 to 3   Sudan 4 to 5
    Greenland 5 to 6   Suriname 4 to 5
    Grenada 2 to 3   Swaziland 1 to 3
    Guadeloupe 2 to 3   Sweden 2 to 3
    Guam 4 to 5   Switzerland 2 to 3
    Guatemala 3 to 4   Syria 3 to 5
    Guernsey 2 to 3   Tahiti 4 to 5
    Guinea 3 to 5   Taiwan 2 to 5
    Guinea-Bissau 4 to 5   Tajikistan 4 to 5
    Guyana 4 to 5   Tanzania 2 to 4
    Haiti 3 to 4   Thailand 3 to 4
    Honduras 3 to 4   Togo 3 to 4
    Hong Kong 2 to 4   Tonga 4 to 5
    Hungary 3 to 4   Trinidad and Tobago 2 to 3
    Iceland 3 to 4   Tunisia 3 to 4
    India 3 to 4   Turkey 2 to 3
    Indonesia 3 to 5   Turkmenistan 4 to 6
    Iran 4 to 5   Turks and Caicos Islands 2 to 3
    Iraq 5 to 6   Tuvalu 4 to 5
    Ireland Northern 2 to 3   Uganda 2 to 4
    Israel 2 to 4   Ukraine 2 to 3
    Italy 2 to 3   United Arab Emirates 2 to 4
    Ivory Coast 3 to 5   United Kingdom 1 to 3
    Jamaica 2 to 3   United States of America 2 to 3
    Japan 2 to 4   Uruguay 3 to 4
    Jersey 2 to 3   US Virgin Islands 2 to 3
    Jordan 3 to 4   Uzbekistan 6 to 8
    Kazakhstan 3 to 5   Vanuatu 6 to 7
    Kenya 1 to 2   Vatican City 2 to 3
    Kiribati 4 to 5   Venezuela 2 to 4
    Korea, South 3 to 5   Vietnam 3 to 4
    Kosovo 6 to 9   Wallis & Futuna 5 to 6
    Kuwait 2 to 4   Western Samoa 5 to 6
    Laos 5 to 6   Yemen 3 to 4
    Latvia 3 to 5   Zambia 1 to 4
    Lebanon 4 to 5   Zimbabwe 1 to 3
We need at least 2-4 hours’ notice of your collection for International Shipments, depending on how far you are compared to our drivers when you call. Please book early to avoid disappointment.

What you need to do
  • Please ensure that every package has a clear and full physical address on it. Do not forget to include the destination town or city and postcode, as many cities have similar named suburbs.
  • Write these details on the box with a black marker, especially if you have more than one.
  • Every package must display a tracking sticker or waybill, please ensure the details of the delivery are on every package clearly.
  • When you are supplied with tracking stickers and waybill, please write these numbers down.
  • Drivers do not complete documents (Company Policy) and your consideration of this point would greatly help in assuring that your parcel reaches its destination as promised. 99% of all the packages that miss our strict service level agreements are due to incorrect details on the waybill by sender; please allow some time to re-check the document before sending it.
  • Dimensions of your parcel length, width and height = 3 Dimensions.
  • Weight of your parcel. This needs to be accurate within 100 grams for this service.
  • For packages being sent internationally, we require an invoice and packing list showing the value of the contents for Customs. Your Customs clearance number is also required for Non-doc items. Please provide a copy of your SADC documents on collection if you are registered for SADC
  • Please provide a small description of your goods for record purposes.
  • You may not send certain products on an aircraft and all parcels are x-rayed. In the event that you have not heeded our cautions the package will be returned to you. In order to check and see whether you are permitted to send your parcel on an aircraft, please
    click here.

    Is your parcel permitted on an aircraft?

    • We cannot transport sculptures or framed paintings
    • We cannot transport crockery
    • We cannot transport dangerous goods / hazardous goods (e.g. aerosol cans, flammable items, toxic, gases, etc)
    • We cannot transport glass items
    • We cannot transport or potentially harmful liquids
    • We cannot transport livestock or animals
    • We cannot transport large pictures/picture frames
    • We cannot transport shower screens or glass products
    • We cannot transport vases
    • We do not transport automobiles
    • We do not transport motorbikes or scooters
  • If you are still unsure please email info@ideliver.co.za or call 0860 PARCEL | 0860 727235
International Zones

International Deliveries

Anything not clearly understood, please feel free to contact our Customer Service Department via the online chat or call us on 0860 PARCEL | 0860 727235
  1. Economy Delivery takes between 2-3 working days and the day of collection is day 0.
  2. Economy Collection in all Major Centers must be placed at least two hours prior to parcel being ready or the office closing. Cut off for 17h30 collections would be before 15h30 with the exception of Friday when you should place collections before 14h30.
  3. Major Centre collections take place in the afternoon 12h30 up to 17h00.
  4. If you have a collection in a regional or outlying town, please allow a minimum of 5 hours to collect. i.e. your collection must be placed before 10h00 if you want the package collected same day.
  5. Overnight Express deliveries will be completed by 10h30 the following working day to listed Major Centers only.
  6. Same day Service? Due to urgency and the nature of this service, please contact our Customer Service Department via the online chat or call us on 0860 PARCEL | 0860 727235.
  7. An afterhours surcharge is charged for arranged collection after 17h00.
  8. Saturday collections & deliveries and Sunday deliveries are available.
  9. Payment can be made via Payfast by EFT or Credit Card.
  10. Please check to see what time the company closes if we are collecting from an address that is not your own.
  11. Truck or bulk load collections are to be placed before 10h30 if you are not sure whether you require a truck or not please inquire with the ideliver Customer Service Department via the online chat or call us on 0860 PARCEL | 0860 727235.
  12. Please be aware that your package details are of your concern and need to be accurate, we will endeavor to collect any money outstanding should your details provided be grossly inaccurate or even fraudulent.
Give us your email address and tracking number and we will send auto updates every day until your package arrives.
Email*
Reference Number*
Security Code* Change Image
This isn't just for cosmetic purposes; poor packing can void postal insurance and compensation claims, so package goods properly please. You never know how much they'll move around in transit, so take the following precautions:

Measurements
Be sure to measure and weigh your parcel accurately when getting a quote. If the package is bigger or heavier than stated then you’ll have to pay a surcharge. If it exceeds size restrictions for the service selected, it won't fit in the depot’s sorting machines and could be damaged, or just returned to you.

Sending packages weighing over 31.5kg requires a specialist service due to Health and Safety laws, these can be offered, but will costed differently. Please inquire with the ideliver Customer Service Department via the online chat or call us on 0860 PARCEL | 0860 727235.

Packing Materials
All good packing requires is a bit of common sense. Wrap delicate items tightly in bubble wrap. Grab free cardboard boxes from supermarkets, and if you run out of bubble wrap or the item isn't very delicate, pad with screwed up newspaper or even popped popcorn.

CNA, Waltons and Pick 'n Pay are three stores you will find suitable packing materials from.
 
Delivery Forms
Courier services make you fill in a Waybill form for each box you send. If the form isn’t filled in properly, compensation claims will be invalidated.

Note for international shipments only: To send any items overseas you'll need to fill in a more detailed form for customs purposes. It's fairly straightforward, but if you don't fill it out accurately you risk delaying your package in customs, so be careful. Please also provide your importer/exporter code.
 
Collection/Delivery Times
Sounds obvious, but make sure you're going to be in for the whole of the day. If you miss it, most couriers will attempt collection the following day. We will always call when we have missed the delivery point for any reason, so your telephone number is very important.
For more information about ideliver services available within and from South Africa, please contact our Customer Service Department on:

Telephone: 0860 PARCEL | 0860 727235
Email: info@ideliver.co.za

Please note that our online chat service is only available during normal working hours, 08h00 to 17h00, Monday to Friday.